Service Domain 05

Enterprise Managed
Operations.

Focus on your business, not your infrastructure. We provide 24/7 preventative maintenance, strategic vCIO leadership, and instant helpdesk support.

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Service Offerings

Managed Services.

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Virtual CIO (vCIO)

Strategic IT leadership on a retainer basis. We align your technology roadmap with your business goals without the cost of a full-time executive.

IT Helpdesk Support

Remote and on-site ticketing support to resolve end-user issues instantly.

24/7 System Monitoring

Proactive alerts for server downtime or performance bottlenecks.

IT Asset Management

Tracking hardware inventory, warranties, and lifecycle refresh schedules.

Patch Management

Automating critical security updates to close vulnerabilities fast.

Extended Ops Toolkit

Vendor Management (ISPs/SaaS)
Backup Management & Recovery
Staff Onboarding/Offboarding
Software License Optimization
Remote Desktop (VDI)
Endpoint Security (EDR)
Disaster Recovery Planning

Looking for a full MSP agreement?

Download our Service Level Agreement (SLA) catalog to see our response times and support tiers.

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Ready to secure
your operations?

Minimize downtime and maximize efficiency. Let Kgenex handle the technical details while you drive business growth.